Shipping & Delivery Policy
Last updated: 30 October 2026
Our mattresses and smart beds are delivered and set up by our own team. This page explains where we deliver, what it costs and what to prepare.
1. Where do you deliver?
- Malaysia: anywhere in Peninsular Malaysia.
- Singapore: anywhere in Singapore, by our Singapore team.
2. How much does delivery cost?
- Malaysia: white-glove delivery is free across Peninsular Malaysia.
- Singapore: any delivery charge is shown on your order form.
Your order form shows any delivery charge before you pay.
3. What does white-glove delivery include?
Our team carries the product to the room you choose, assembles any bed base or frame, sets up and tests smart bed controls, and takes the packaging away.
4. When will my order arrive?
We agree a delivery date and time window with you after your order is confirmed. Items in stock usually arrive within a few working days. Smart beds, custom sizes and items made to order take longer, and we tell you the expected date when you order.
5. How should I prepare for delivery?
- Measure doorways, corridors, staircases and lifts on the way to the room.
- If you live in a condominium or apartment, book the service lift and get any access permit your building needs.
- Clear the space where the bed will go.
- Make sure someone aged 18 or over is home for the whole delivery window.
If we cannot deliver because of access problems or nobody is home, we will rearrange the date with you. A redelivery fee may apply.
6. Can I collect my order myself?
Because our products are large and heavy, we deliver and set them up for you. If you would prefer to collect, ask our team and we will tell you whether it is possible for your order.
7. Contact us
- Malaysia: info@oca.com.my · 012-673 8939 · Showroom: Pavilion Bukit Jalil, Lot 1.58.00
- Singapore: info@vooka.com.sg · +65 8030 7186 · Showroom: Thomson Plaza, #01-61