Return & Refund Policy
Last updated: 30 October 2026
This policy covers the 100-night trial, order changes, cancellations and refunds for purchases from Vooka in Malaysia and Singapore.
1. How does the 100-night trial work?
Sleep on your Vooka at home for up to 100 nights. If it is not right for you, tell us within the 100 nights and we will collect it. Your body may need a few weeks to adjust to a new mattress, so we suggest giving it at least 30 nights.
2. How do I request a return?
Contact the team in your country (details in section 8) with your name, order number and the reason for the return. We will arrange a collection date with you.
3. Who pays for the collection?
- Malaysia: collection is free anywhere in Peninsular Malaysia.
- Singapore: our team will confirm the collection arrangements when you request a return.
4. What condition must the product be in?
The product must be clean and free of stains, tears, burns and damage beyond normal use. We recommend using a mattress protector from the first night. We may decline a trial return, or deduct a cleaning or repair cost, if the product is not in acceptable condition.
5. Can I change or cancel my order?
Contact us as soon as possible. We can usually change the size, model or delivery date before your order is prepared for delivery. Custom-made items cannot be cancelled once production has started.
6. What if my order arrives damaged or wrong?
Our delivery team unpacks and sets up your order, so please check it with them before they leave. If you find damage or a wrong item later, contact us within 7 days of delivery with photos. We will replace or repair it at no cost to you.
7. How and when will I be refunded?
Once we have collected and inspected the product, we refund you to the original payment method. Card and instalment refunds can take longer to appear, depending on your bank. Promotional gifts that came with the order must be returned too, or their value is deducted from the refund.
8. Contact us
- Malaysia: info@oca.com.my · 012-673 8939
- Singapore: info@vooka.com.sg · +65 8030 7186
This policy does not affect your rights under consumer protection law in Malaysia or Singapore.